No, there is no minimum amount required for an online purchase.
No, there is no minimum amount required for an online purchase.
No. If you do have an account and you are logged in, then your address fields are pre-filled when you place an order.
Titan Building Products will send you a confirmation email letting you know that we have received your order.
Yes. A receipt will also be enclosed in your shipped product.
Orders can be checked by clicking the order status link in your order confirmation email or by calling us at +1 866-577-8868.
Yes, if, the out of stock product is being restocked within four to six weeks. You will be notified when your order is shipped.
Orders will not be permitted if the out of stock product cannot be restocked within a six-week timeframe.
You can always contact us directly by email or phone to discuss out of stock products.
+1 866-577-8868 or send and email to info@titanbuildingproducts.com.
Yes, please contact customer support at +1 866-577-8868 or send an email to info@titanbuildingproducts.com. An agent will assist you with changes to your order. Please note, orders go out the next business day, so if you need to cancel or make changes to your order, you should call or email us as soon as possible.
The accepted payments are Visa, MasterCard, Amex, Discover, JCB, Diner Club, Apple Pay, PayPal.
o Select the item(s) you would like to purchase and click on 'Add to Cart' button.
o Fill out the necessary information and select the 'Ship Method' option. Ensure your shipping address and postal code (for pricing) is entered correctly to avoid delays or cancellations.
o Orders cannot be shipped to P.O.Boxes.
Once your order is placed, you will receive an order confirmation email with further instructions regarding your delivery
Our regular FedEx Ground delivers products anywhere in the lower 48 states and the ten Canadian provinces between 1 and 6 business days. We also offer a 2 day Expedited service.
FedEx Ground offers a 6 Business day maximum service which is quite economical.
Canadian orders are generally shipped daily with FedEx Ground. Ontario and Quebec deliveries take 1 business day. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect a maximum of 6 business days.
Limited Free Shipping Program
Look for the Shipping icon on each product page which will tell you the flat rate and the order value when FREE shipping applies.
We have two shipping categories: light or heavy.
Lighter products ship for "$19.99 or FREE" when $99 or more.
Heavier products ship for "$29.99 or FREE" when $349 or more.
This change substantially reduces your shipping cost and in many cases really does mean Free Shipping for your entire order!
Orders received between Monday and Friday are processed on the next business day. Orders received on Saturday and Sunday are typically processed on Monday.
We do offer FedEx, UPS and Postal Service (Air) for international shipping. If you have further questions about our international shipping please contact us for a quote.
+1 866-577-8868 or send an email to info@titanbuildingproducts.com
Contact us immediately if your order arrives damaged, or if an item does not meet your expectations. A photograph is required to prove your claim. We will send out a replacement order at our own expense.
+1 866-577-8868 or send an email to info@titanbuildingproducts.com
90 DAY RETURN POLICY
We happily accept returns of UNUSED AND UNDAMAGED products, EXCLUDING tools. You can return a product for any reason and get a full refund if your goods are returned within 90 days from the date of purchase. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees.
We do not accept any returns from UPS and FedEx unless it is prepaid by you. We also do not pay for any brokerage or duty fees if you send to our Canadian office. Brokerage fees are avoided if you ship by United States Post to either our New York location or our Ottawa, Ontario office.
If you are a Canadian customer you must send your return to our Ottawa Office. The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We will issue your refund 7-10 business days once we receive the product back. Please note that your financial institution could take up to seven business days to reflect this transaction.
Shipping fees will not be refunded if you choose to return an item.
To return a product that you purchased from us, please follow this procedure:
1. You MUST call our toll free number and obtain a Return Merchandise Authorization (RMA) number for your return.
2. You MUST include a copy of the original invoice with the quantity of returned items placed inside the box.
3. You MUST write your RMA number on the original invoice included with the package. This should also be on the outside of the box.
4. All return shipments MUST BE consigned as follows:
Strader-Ferris Int'l
c/o Titan Building Products
808 Commerce Park Drive,
Ogdensburg, NY 13669
Telephone: (315) 394-0051
5. In case of multi-carton shipments, the should be clearly marked "1 of 3", "2 of 3", and so on.
6. If these steps are not followed, you will be subject to a 25% restocking fee.
*If you are a Canadian customer, please ship to our Canadian office:
5390 Canotek Rd. Unit 14
Ottawa, ON K1J 1H8
Please include a copy of your invoice with the item being returned and mark “Returned Goods” in a prominent location on the package. Please Note: We do not accept any products which were purchased at one of our dealer stores. You must return your goods back to the store you bought it from.
Yes. We recommend you purchase the single post anchor (without screws or lags) and purchase the concrete screws and lags on the side.
The deck foot anchor kit comes with a post saddle, a load plate, and an auger. It is installed with a handheld ½" impact wrench. Use the 12mm impact socket for the auger and the 24mm impact socket for saddle installation.