Yes, please contact customer support at +1 866-577-8868or send an email to firstname.lastname@example.org. An agent will assist you with changes to your order. Please note, orders go out the next business day, so if you need to cancel or make changes to your order, you should call or email us as soon as possible.
Our regular FedEx Ground delivers products anywhere in the lower 48 states and the ten Canadian provinces between 1 and 6 business days. We also offer a 2 day Expedited service.
FedEx Ground offers a 6 Business day maximum service which is quite economical.
Canadian orders are generally shipped daily with FedEx Ground. Ontario and Quebec deliveries take 1 business day. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect a maximum of 6 business days.
Contact us immediately if your order arrives damaged, or if an item does not meet your expectations. A photograph is required to prove your claim. We will send out a replacement order at our own expense.
We happily accept returns of UNUSED AND UNDAMAGED products, EXCLUDING tools. You can return a product for any reason and get a full refund if your goods are returned within 90 days from the date of purchase. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees.
We do not accept any returns from UPS and FedEx unless it is prepaid by you. We also do not pay for any brokerage or duty fees if you send to our Canadian office. Brokerage fees are avoided if you ship by United States Post to either our New York location or our Ottawa, Ontario office.
If you are a Canadian customer you must send your return to our Ottawa Office.
The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We will issue your refund 7-10 business days once we receive the product back. Please note that your financial institution could take up to seven business days to reflect this transaction.
To return a product that you purchased from us, please follow this procedure:
1. You MUST call our toll free number and obtain a Return Merchandise Authorization (RMA) number for your return.
2. You MUST include a copy of the original invoice with the quantity of returned items placed inside the box.
3. You MUST write your RMA number on the original invoice included with the package. This should also be on the outside of the box.
4. All return shipments MUST BE consigned as follows:
Strader-Ferris Int'l c/o Titan Building Products 808 Commerce Park Drive, Ogdensburg, NY 13669 Telephone: (315) 394-0051 5. In case of multi-carton shipments, the should be clearly marked "1 of 3", "2 of 3", and so on.
6. If these steps are not followed, you will be subject to a 25% restocking fee.
*If you are a Canadian customer, please ship to our Canadian office: 5390 Canotek Rd. Unit 14 Ottawa, ON K1J 1H8
Please include a copy of your invoice with the item being returned and mark “Returned Goods” in a prominent location on the package. Please Note: We do not accept any products which were purchased at one of our dealer stores. You must return your goods back to the store you bought it from.
The deck foot anchor kit comes with a post saddle, a load plate, and an auger. It is installed with a handheld ½" impact wrench. Use the 12mm impact socket for the auger and the 24mm impact socket for saddle installation.